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Office Policies

Innovative Orthodontic Centers, with offices in Plainfield/Shorewood and Naperville, IL, is open to serve you, answer questions or schedule an appointment. We are able to accommodate our patients Monday through Saturday by appointment only. Call one of our offices today ~ If you have to leave a message, one of our team members will return your call by the next business day!

Appointment Times

Since many of our patients are of school age, it is impossible to see all patients after school. We will make every attempt to accommodate your schedule, however, you may be required to alternate afternoon and morning appointments. Morning appointments may be required for placement or removal of braces or other lengthy procedures. Each patient's treatment is on an individual basis. Appointments may vary from 2-10 weeks apart.

Breakage

If a bracket or band breaks or becomes loose, please notify our office. Continual breakage may cause a delay in treatment time. There may be a nominal charge for each broken bracket or band after three occurrences.

Cooperation

To obtain the best possible result, it is important to keep regular appointments. Unsupervised orthodontics may cause harm to the teeth. The patient must avoid hard or sticky foods that will cause breakage. The gums and teeth must be kept clean to avoid cavities and permanent damage. Instructions for elastics and other appliances must be followed. If not followed, all of these items can cause a delay in treatment.

Your Dentist

A cleaning and exam along with any necessary fillings must be completed before braces are placed. During treatment, it is your responsibility to keep regular 6-month checkups with your dentist.

Returned Checks

All checks returned to us by your bank for Insufficient Funds will result in a nominal charge. If your check is returned to us, other payment arrangements will be made.

Insurance

We are a preferred provider with:

Aetna, Assurant, Blue Cross/Blue Shield, Cigna, Delta Dental, Dentemax, DNOA, Guardian, Humana, MetLife, Principal and United Concordia & United Healthcare.

We will file with ALL PPO insurances. 

Our office is committed to helping you maximize your insurance benefits. As a courtesy to our patients, we will submit claims for services rendered will all the required documents.  Since insurance policies vary, we can only estimate your coverage in good faith, but cannot guarantee coverage due to the complexities of insurance contracts.  Any changes to your insurance plan during the course of treatment may affect the insurance benefit and the balance would be member’s responsibility.

Please remember that the actual insurance contract is between you, as the employee (and your employer) and the insurance company.

FINANCIAL Options We offer:

  1. A Discount for Payment in Full
  2. In-Office Monthly Payment Plans
  3. Third-Party Financing Which Requires NO Down payment!  Check out  Care Credit® and Citi-Health®

NOTE: We are happy to work with your flex spending account also – ask for details!





Naperville
55 South Main St, Suite 251
Naperville, IL 60540
(630) 848-6960
Plainfield/Shorewood
1526 Illinois 59
Shorewood, IL 60431
(815) 436-8787
Chicago/Downtown
New Location
Coming Soon!
(312) 640-1760